There are no cancellation or penalty fees when you cancel STRIX ENGINE or Strix Cloud license. You may cancel one anytime.
- The annual support license fee for STRIX ENGINE is on a yearly basis, and you will not receive any refund for the remaining period if you cancel in the middle.
- Strix Cloud requires you to only pay for what you use each month. No charges will be incurred for months in which the service is not used at all, regardless of whether the service license is canceled or not. Please note that the instance management fee is calculated on a monthly basis, so even if you contract (start using) or cancel (end using) in the middle of the month, and we will bill you for the entire month without calculating the daily rate.